Among all the Top 20 banks in the United States, USAA stands out as the best in social media. Last December, the most recent month for which we had data, USAA generated more than 1.5% of its web sites visits from social media sites. While that number might sound low, it is higher than JPMorgan Chase, Citibank and Wells Fargo & Co.
Attendees will get a greater understanding of how USAA views social media when Stephen Armstrong, Director of Emerging Channels at USAA, participates in a panel discussion on channel convergence.
Stephen is just one of our exceptional speakers at Bank Innovation 2013. We look forward to great dialogue on the future of bank customer experience.
