The 2013 Bank Innovation conference will feature a strategically chosen speaker faculty from innovative enterprises along the entire spectrum of the banking and finance industry to discuss and the latest trends and technologies that lead to better customer acquisition and retention.
Mr. Armstrong earned his degree from USAFA in Human Factors Engineering. He served 9 years as AF officer in user centered UX dev for B2 program and has additional industry experience in missile defense command and gene mapping UX design. He joined USAA in 2001 and is responsible for business strategy and architecture for USAA Mobile apps and services.
Mr. Brandicourt serves as Senior Vice President and Managing Director, Strategic Planning Group. In addition Mr. Brandicourt leads the Fifth Third Enterprise Innovation Programs. He joined Fifth Third Bank in 2006 and has overseen third party sourcing and strategic partnership relationships with multiple business and service functions within the bank. He and his team were responsible for delivering value in four dimensions: cost reduction, process improvement and revenue opportunities, and risk mitigation practices. In addition Mr. Brandicourt led the strategic sourcing offshore development group establishing overseas operational centers for multiple IT and back office functions. Prior to joining Fifth Third Bank, Mr. Brandicourt was the Global eBusiness Leader for Kennametal, a leading global supplier of tooling, engineered components and advanced materials that are consumed in production processes. He also previously led IT, engineering, manufacturing, sourcing, strategic planning and procurement teams at Emerson Electric and General Motors.
Shawn M. Budde is the Co-founder and Chief Operating Officer of ZestFinance, a financial services technology startup dedicated to serving the underbanked. He has more than twenty years of consumer finance experience and has worked with a variety of products, including credit cards, installment loans, mortgages, and other collateralized loans. Previously, Budde was Senior Vice President/Senior Credit Officer at Capital One, where he managed the sub-prime credit card business. Prior to Capital One, Budde was responsible for building credit, fraud and marketing models at a variety of banks and finance companies, including, Citibank, CIT Group, and KeyCorp. Budde has a B.A. from Columbia University and an M.B.A. from The Wharton School.
As Senior Vice President of Products, Eric Connors drives the Yodlee product strategy, introducing a wide range of new tools, apps, and services to make money management more insightful and actionable. Under his management, Yodlee has evolved from a technology provider to a cloud-based application provider, opening up the Yodlee platform to allow for greater innovation. Before joining Yodlee, Eric led International Strategy for a product line at Oracle, serving international customers across 34 countries in 22 languages. He also held senior product roles at PeopleSoft and enterprise software company, Campbell Software.
Jelmer de Jong is Global Head of Marketing at Backbase, a software company formed in 2003 that delivers Bank 2.0 online and mobile portal solutions for financial institutions around the globe. Jelmer has focused his career on internet and mobile innovation. He began as an entrepreneur with a company that helped SMBs to sell products online and later joined a start-up to build one of the first global online and mobile trading platforms in the perishable industry. At Backbase, he specialises in marketing the next generation of online and mobile technology to banks and financial institutions so they have the tools to create a superior online, customer experience in the engagement banking era.
JJ previously started the first iteration of Bank Innovation back in 2007, and has been working on it ever since. He also serves as President & Chief Executive Officer of Royal Media Group (RMG), Bank Innovation’s parent. He founded RMG in 1995 and oversees all aspects of the New York-based diversified media company. Prior to forming RMG, JJ was on the editorial staff of American Banker, the daily newspaper, and worked as an editor of a business magazine in Hong Kong. As a reporter and editor, he has won journalism awards from the National Press Foundation, Newsletter & Electronic Publishers Foundation, and the Reader’s Digest Foundation. He has a BS in Economics from Yeshiva University and a Master’s from the Columbia University Graduate School of Journalism. He lives in New York City with his wife, two daughters, and son. He counts among his accomplishments one New York City Marathon, two New York City Triathlons and the 2010 Father’s Day 5K, the first race he ever ran with his daughters.
Having just joined TD’s Online Channel group in January, Matt is responsible for the team’s Social Media, Online Tools and Video strategies. Matt is also currently leading a team whose portfolio includes a variety of capabilities including Targeted Messaging, Online Service and Onsite Search. Matt has over 14 years of experience in the digital space, most recently consulting for Bank of America; leading the Social Media efforts for their wealth brands Merrill Lynch & U.S. Trust. Prior to that, Matt worked at Ally Bank leading an eCommerce team that managed enterprise-wide capabilities including the mobile channel, social media, online chat and enterprise search. In addition, Matt has also worked internationally in Europe with organizations such as Philip Morris International and the BBC.
Geoff Knapp has been with Fiserv for more than eight years and is part of the Digital Channels division. His organization includes both consumer and business online banking product management. The primary focus of his group is to deliver next generation online financial services. Knapp and his team are focused on leveraging a deep understanding of financial behaviors to create products and services that enable Fiserv clients to optimize online relationships with their customers.
Prior to joining Fiserv, Knapp spent eight years in the Treasury Management industry with Citibank, SunTrust, and SunGard. He holds Bachelor of Science degrees in both Finance and Marketing from Florida State University and an MBA from Emory University.
Kristoffer Lawson is co-founder of Holvi — a replacement for banks that fundamentally rethinks the concept of a bank account and the services built around it. He has been an entrepreneur since the late 90s and is also founder of the largest digital art festival in the Nordics, The Alternative Party. He has been coding since he was 7 and has long been active in the demoscene hacker community. Kristoffer enjoys Doctor Who, listens to a lot of electronic music, and drives a Caterham 7.
Bradley Leimer leads online and mobile strategy for Northern California based Mechanics Bank, focused on developing and integrating technology applications and partnerships geared toward improving the client experience and profitability of digital channels. He brings additional perspective from leading marketing and technology efforts in the bank and credit union industry and from nearly a decade driving database marketing and analytics teams to optimize direct marketing programs for more than 6,500 national, regional, and community bank clients.
Kimarie Matthews is Vice President, Social Web for Wells Fargo’s Digital Channels Group. Her team leverages social technologies to further the personalized service Wells Fargo provides customers, including supporting customers in Twitter (@ask_wellsfargo), Facebook, and a new online community. As online social communities continue to become a regular part of customers’ lives, she remains focused on developing and implementing programs that create ongoing, engaging conversations. For over 15 years, Kimarie has been a passionate customer advocate with a track record of creating programs that enable businesses to listen, engage with customers, and act to improve the customer experience. Prior to Wells Fargo, she was at Bank of America, Andersen Consulting (now Accenture) as well as Internet startups. She is a frequent speaker on customer experience and social media at conferences and business schools, including SXSW 2011 and Stanford GSB.
Alicia Moore is a senior vice president and head of Wells Fargo ATM Banking. Moore joined the ATM Banking group in 2000.
Under Moore’s leadership Wells Fargo has accomplished many “first’s” including being the first large bank to have all web-enabled ATMs, to have a ‘talking’ capability at all sites, pilot envelope free, deploy bulk check deposit ATMs, set preferences for customers automatically, deploy a depository to handle cash and check deposits at the same time and the first to offer an email receipt option.
Wells Fargo leads the industry with one of the most innovative ATM networks in the United States with over 12,000 ATMs.
Moore started her career at Wells Fargo as a teller 24 years ago. She then served in various store management roles. After working in the retail bank stores, Moore managed centralized communication, process and procedures for stores, and led the business group in designing and launching a new, more efficient teller system known as TellerVision and a banker tool known as Store Vision Platform.
Moore is an active volunteer at several schools in San Ramon, Calif. She also holds various board positions on the education foundations in San Ramon.
Moore earned a Bachelor’s of Science in Business Management and an MBA with a Technology Management emphasis from University of Phoenix.
JP Nicols, CFP® is the CEO of the advisory firm Clientific and a consultant and advisor to financial firms and FinTech companies that serve affluent and high net worth clients. He has served in various leadership positions at financial institutions, including the first Chief Private Banking Officer for U.S. Bank. In addition to holding a BA and MBA, he is a graduate of the Cannon Financial Institute and has held the CERTIFIED FINANCIAL PLANNER™ designation since 1996. He writes about the leadership, advice and innovation for the future of wealth management on his Affluent Strategies blog at jpnicols.com.
Mike Panzarella has over 20 years of IT leadership experience with Big Four consulting and Commercial Banking. His areas of focus are in Business Intelligence/Data Warehouse Architecture, BPM Architecture, SOA standards, Big Data Analytics, Infrastructure Design and ETL Processes.
Throughout his career, Panzarella has led multiple engagements and solutions delivery initiatives focused on emerging technologies and technology transformation for clients such as JP Morgan/Chase, Citibank, Barclays PLC, Merrill Lynch, American Express, Huntington Bancshares, Regions Financial and Nationwide Insurance.
Prior to joining Perficient, Panzarella was a technical architect responsible for BI platform architectures for a Fortune 100 Financial Services company with a focus on social media and mobile convergence.
Jim has more than 25 years experience in call center and data collection management. In 2000, he joined U.S. Bank’s 24 Hour Banking Contact Center Leadership Team. For nearly three years, Jim has supported the contact centers and ATM network as Customer Experience Manager where he leads the development and implementation of strategies to ensure the consistent delivery of best-in-class customer experience. Jim is a graduate of Northern Kentucky University, has been with his partner Jeff more than 14 years and lives in Cincinnati, Ohio. He leads an Employee Resource Group for the bank, is Co-Chair of the Greater Cincinnati HRC Workplace Equality Team and an active member of the Cincinnati USA Chamber’s Agenda 360 – Diversity & Inclusion initiative.
Philip Ryan is Associate Editor of Bank Innovation. He worked as a web developer for the Fund for the City of New York for six years, and was an HTML developer at Ocean-7 Development back in the go-go ’90s. Phil is the father of twins, who make sure that he doesn’t let himself go in his downtime. After fifteen years in New York City, he is slowly becoming reconciled to living in New Jersey.
Dan Schatt heads financial innovations for PayPal. In this role, he is responsible for defining and executing on the business and product strategy for PayPal’s initiatives with financial and loyalty partners. Prior to PayPal, Schatt was an industry analyst with Celent, and led the company’s retail payments practice. Prior to his role as industry analyst, he served as GM of Yodlee’s data services group, responsible for integrations with top tier financial institutions. Before Yodlee, Schatt worked as an investment banker for Salomon Smith Barney and held positions in Asia, Europe, and Africa with Citigroup. Schatt has been widely quoted in the media, including The New York Times, The Wall Street Journal, Financial Times, Business Week, and has also written articles for American Banker and Bank Systems & Technology. He has presented at national and international venues, including the United Nations Development Program Roundtable on Remittances, the World Bank / APEC Dialogue on Remittance Systems, NACHA’s Annual Payments Conference, BAI’s Retail Delivery conference, and The Internet Retailer conference. Schatt received a dual MBA (Finance) and MIA (International Economic Policy) from Columbia University and a BA from the University of California Santa Barbara.
John is one of the original members of the team that founded Mercantile Bank of Michigan in 1997, a business oriented community bank headquartered in Grand Rapids, MI with offices throughout Lower Michigan. Mercantile Bank has introduced a number of progressive online and mobile banking solutions, including being the first bank to partner with PayPal for mobile P2P payments and Bill.com for online A/R & A/P services. John and his staff manage the information technology infrastructure for the bank, as well as item processing, ACH/cash management services, payroll services, electronic banking, and deposit/loan/card/courier operations. Prior to starting with Mercantile Bank, he worked as a commercial lender and credit manager with FMB-First Michigan Bank in Grand Rapids. John is a graduate of Western Michigan University (BA in Finance) and the ABA Stonier Graduate School of Banking. In the community, John serves on the Regional Advisory Board of the Arthritis Foundation and is President of the Grand Rapids Exchange Club. John and his wife Cara reside in Grand Rapids with their two daughters.
Jeff Stephens is founder and CEO of Creative Brand Communications, a brand strategy and marketing consulting firm exclusively for banks and credit unions. Jeff is also founder of the new startup Tribed, which creates and manages online-only banking brands targeting niche consumer segments. A popular financial services industry blogger, speaker and writer, Jeff is a noted thought leader on topics related to financial services innovation, branding and marketing. Prior to founding his companies, Jeff worked for Umpqua Bank, arguably the nation’s most innovative community banking brand. Today, his companies consult with banks and credit unions across the country, helping them break free from the confines of being commodities, by engaging customers, members and employees.
Peter Vogel is co-founder and CEO of Plink, an online-to-offline rewards program that motivates members to make offline purchases. He has more than a decade of executive-level, online sales and marketing experience specializing in performance-based marketing, media buying and monetization of social media. Most recently, Peter was senior director of marketing and industry scout at Adperio, an interactive agency specializing in affiliate marketing, in-game advertising, social gaming monetization, virtual currency and Facebook Credits monetization. At Adperio, he incubated the idea of Plink, co-founded the company, spun it out of the interactive agency in 2011 and, in the summer of 2012, raised a $3 million Series A investment round from Grotech Ventures. Peter was previously co-founder of Memolink.com and led the company’s sales team from 1997 through the mid 2000s. He received a BA from Washington University in St. Louis in economics.
Matthew Wilcox is a Senior Vice President and the Director of eBusiness for Zions Bank. With a particular interest in emerging technologies and interactive marketing strategies for financial institutions, he oversees all initiatives relating to interactive and email marketing, along with online and mobile banking development and strategy. Matthew, who joined Zions Bank in 1999, has spent most of his life in Salt Lake City, where the bank is headquartered. He received his Executive MBA from the University of Utah and a bachelor’s degree in Business Marketing from Westminster College in Salt Lake City.
Established in 1994, Capital One remains a founder-led company, built around the belief that entire industries can be disrupted by combining information, technology and testing to bring customized solutions to consumers. Today, Capital One is the 6th largest bank by deposits and operates both the largest direct bank in the U.S. and a 900 branch retail banking business. As Head of Digital Banking at Capital One, Scott leads all aspects of digital product, experience, and social engagement for Capital One’s Retail, Small Business and Direct bank businesses. In this role, he leverages his combination of experience as a marketing and deposit product executive at Bank of America and as Head of Innovation at Ally Bank during its unprecedented launch. Scott also advised Silicon Valley clients as a consultant at the Palo Alto based McKenna Group and shaped two new Disney businesses as a brand manager for The Walt Disney Company earlier in his career. Scott earned his master’s degree in business administration from the University of North Carolina’s Kenan-Flagler business school as a Jenrette Fellow, and his bachelor’s degree in Business/Entrepreneurship at the University of Colorado – Boulder.
To submit a proposal to join our speaker faculty please reach out to Phil Ryan, Associate Editor, Bank Innovation at email@example.com.